Terms of Service

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“User,” “you,” or “your”) and ToolForgeHQ LLC (“ClientPro,” “we,” “us,” or “our”), governing your access to and use of the ClientPro platform, website, and all related services (collectively, the “Service”). By creating an account or using any part of the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 18 years old and capable of forming a binding contract to use ClientPro. By registering, you represent that (a) all information you provide is accurate and complete, (b) you are authorized to use the payment method associated with your account, and (c) you will keep your account credentials secure. You are responsible for all activity under your account.

2. Service Description

ClientPro provides an automated SMS follow-up platform designed for real estate professionals. The Service enables you to:

• Import and manage past client contact information
• Schedule and send personalized text messages from a dedicated local phone number matched to your area code
• Track client engagement, referrals, and repeat business opportunities
• Manage opt-outs and maintain TCPA compliance records

Messages are sent from a dedicated phone number assigned to your account. This number is matched to your area code and forwards calls and texts directly to your personal phone. It is not your existing phone number, but it functions as a local presence tied to your account.

3. Subscriptions and Billing

ClientPro is offered on a subscription basis. By selecting a plan, you agree to pay the applicable fees as described on our pricing page at the time of purchase.

• Billing Cycle: Subscriptions are billed either monthly or annually, depending on your selection. Annual plans are billed upfront for the full year at a discounted rate.
• Automatic Renewal: Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. You will be charged the then-current rate for your plan.
• Plan Changes: You may upgrade your plan at any time; the new rate will be prorated for the remainder of your billing cycle. Downgrades take effect at the start of your next billing period.
• Payment Processing: All payments are processed securely through Stripe. We do not store your full credit card number on our servers.
• Failed Payments: If a payment fails, we will notify you and attempt to charge the payment method on file. If payment remains unsuccessful, your account may be suspended or downgraded.
• Refunds: Monthly subscriptions are non-refundable. Annual subscriptions may be refunded on a prorated basis within the first 30 days of purchase if you have not sent any messages through the platform. After 30 days, annual subscriptions are non-refundable.

4. Cancellation

You may cancel your subscription at any time from your account settings or by contacting support. Upon cancellation:

• You retain access to the Service until the end of your current billing period.
• No further charges will be made after cancellation takes effect.
• Scheduled messages that have not yet been sent will be cancelled.
• Your dedicated phone number will be released after a 30-day grace period.
• You may export your client data at any time before or after cancellation.

5. User Responsibilities and Acceptable Use

You agree to use ClientPro only for lawful purposes. Specifically, you agree that:

• Consent: You will only add contacts who have provided proper prior express consent to receive text messages from you, as required by the Telephone Consumer Protection Act (TCPA) and any other applicable laws.
• Accuracy: You will ensure that all contact information is accurate and up-to-date, and you will promptly remove contacts who withdraw consent.
• Prohibited Content: You will not use the Service to send messages that are harassing, threatening, discriminatory, obscene, fraudulent, or otherwise objectionable.
• No Spam: You will not use the Service for unsolicited bulk messaging, cold outreach, or any purpose that constitutes spam under applicable law.
• Compliance: You are solely responsible for complying with all federal, state, and local laws governing your use of the Service, including but not limited to the TCPA, CAN-SPAM Act, and state telemarketing laws.

6. Intellectual Property

All content, features, and functionality of the Service — including but not limited to text, graphics, logos, software, and the overall design — are owned by ToolForgeHQ LLC and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works from any part of the Service without our prior written consent.

You retain ownership of all data you upload to the Service, including client contact information. By using the Service, you grant us a limited, non-exclusive license to process your data solely for the purpose of providing and improving the Service.

7. Limitation of Liability

To the maximum extent permitted by law, ClientPro and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Service, including but not limited to loss of revenue, lost profits, loss of business, or loss of data, whether based on warranty, contract, tort, negligence, or any other legal theory.

Our total aggregate liability to you for any claims arising from or related to the Service shall not exceed the total amount you paid us in the twelve (12) months immediately preceding the event giving rise to the claim.

8. Indemnification

You agree to indemnify, defend, and hold harmless ClientPro and its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Service, (b) your violation of these Terms, (c) your violation of any applicable law or regulation, including the TCPA, or (d) any messages sent through your account.

9. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any defects will be corrected.

While we strive for reliable message delivery, we cannot guarantee that every message will be delivered successfully due to factors outside our control, including carrier filtering, recipient device settings, and network conditions.

10. Modifications to the Service and Terms

We reserve the right to modify, suspend, or discontinue any part of the Service at any time with or without notice. We may also update these Terms from time to time. If we make material changes, we will notify you by email or through the Service at least 30 days before the changes take effect. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

11. Account Termination

We reserve the right to suspend or terminate your account immediately, without prior notice, if we reasonably believe that: (a) you have violated these Terms, (b) your use of the Service poses a risk to other users or our systems, (c) you are engaging in spam or abusive messaging practices, or (d) your account is being used for fraudulent purposes. In such cases, no refund will be provided.

12. Governing Law and Disputes

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions. Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall take place in Delaware. You agree to waive any right to a jury trial or to participate in a class action.

13. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and TCPA Compliance Policy, constitute the entire agreement between you and ClientPro regarding the Service and supersede all prior agreements and understandings.